We want you to enjoy our products safely and confidently. Our products are designed for a variety of outdoor, active-lifestyle, recreational, and everyday uses.
Because products may differ in their intended purpose, materials, features, and recommended use, please review all product information, instructions, warnings, and safety guidance provided with the product or on the applicable product page before use.
1. Read Product Information Before Use
Before using any product, please carefully review the product description, instructions, warnings, age recommendations, and other safety information provided with the product or on its product page.
Use each product only for its intended or reasonably foreseeable purpose and follow any applicable instructions regarding assembly, adjustment, operation, cleaning, maintenance, and storage.
If you are unsure whether a product is suitable for a particular activity or situation, please contact our Customer Support team before use.
2. Inspect Products Before Use
Please inspect products before each use, particularly products used during outdoor activities, exercise, travel, or other active situations.
Do not use a product if you notice significant damage, excessive wear, loose or missing components, cracks, deformation, leakage, or any other condition that may affect its safe operation.
If a product arrives damaged, defective, incomplete, or different from what you ordered, please discontinue use and contact our Customer Support team.
3. Outdoor & Environmental Conditions
Outdoor conditions can change quickly and may affect how a product performs.
When using products outdoors, consider relevant conditions such as weather, temperature, terrain, visibility, moisture, and the surrounding environment.
Products should not be used in conditions that exceed their intended purpose or any limitations stated in the product information.
Always use appropriate judgment and take reasonable precautions for the activity and environment.
4. Physical Activity & Personal Use
Some of our products may be intended for use during running, hiking, camping, exercise, recovery, or other physical activities.
Choose and use products according to your individual needs, comfort level, experience, and the activity being performed.
Stop using a product if it causes unusual discomfort, irritation, pain, restricted movement, or any other unexpected reaction.
Products intended for general comfort, cooling, massage, or recovery purposes are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
5. Visibility & Safety Accessories
Products designed to improve visibility, organization, convenience, or awareness should be used as supplemental accessories only.
Visibility or safety-related accessories cannot guarantee that you will be seen by drivers, cyclists, pedestrians, or other people in all conditions.
Always remain aware of your surroundings and follow applicable traffic rules, trail rules, campground requirements, and local safety regulations.
6. Children & Supervision
Some products may not be suitable for children.
Please review any age recommendations, warnings, small-parts notices, or other product-specific guidance before allowing a child to use or handle a product.
Where appropriate, children should use products only under responsible adult supervision.
Keep products, components, packaging materials, and small parts away from children when they may present a choking, entanglement, or other safety hazard.
7. Proper Fit, Assembly & Adjustment
Where applicable, make sure products are properly assembled, secured, fitted, or adjusted before use.
Do not force, overload, excessively stretch, modify, or use a product in a manner inconsistent with its intended design.
Periodically check adjustable parts, fasteners, straps, attachments, closures, and other components to make sure they remain secure and in usable condition.
8. Product Care & Storage
Proper care can help maintain the condition and performance of your products.
Follow any cleaning, maintenance, charging, temperature, and storage instructions provided with the product.
Unless otherwise specified, keep products in a clean, dry location when not in use and avoid prolonged exposure to conditions that may damage the product or its materials.
9. Modifications & Misuse
Do not modify, disassemble, alter, or repair a product in a way that may compromise its intended function or safety unless specifically permitted by the product instructions.
Damage or injury resulting from improper use, unauthorized modification, failure to follow product instructions, or use outside the product's intended purpose may not be covered by our return or refund policies.
10. When to Stop Using a Product
Stop using a product immediately if:
- It becomes damaged or significantly worn.
- A component becomes loose, broken, or missing.
- The product no longer operates as intended.
- Continued use could create an unsafe condition.
- You experience unusual pain, irritation, discomfort, or another adverse reaction while using it.
If you believe a product may be defective, please contact our Customer Support team for assistance.
11. Product-Specific Instructions
This page provides general safety guidance and does not replace instructions, warnings, specifications, age recommendations, or other information provided for a specific product.
Where product-specific instructions or warnings are provided, please follow those instructions carefully.
Product features and recommended uses may vary, so always refer to the information provided for the individual product you purchased.
12. Contact Us
If you have questions about the intended use, care, or safety information for a product, please contact our Customer Support team.
When contacting us about a specific product or order, please include your order number and relevant product information so we can assist you more efficiently.